Contact information

SilkDrapeCo provides the following contact information for customers who need assistance with orders, returns, shipping, privacy matters, or other website-related questions.

5.1 Business Information

Website:
https://www.silkdrapeco.store/

Business Name:
H&G FACILITIES USA CORP

Business Address:
5630 NW 61ST ST APT 1315
COCONUT CREEK, FL 33073
USA

Return Address:
5630 NW 61ST ST APT 1315
COCONUT CREEK, FL 33073
USA

Designated Contact Person:
KALI MORGAN CLARK

Customer Service Email:
[email protected]

5.2 Products

SilkDrapeCo offers jewelry products, including:

necklaces;
bracelets;
anklets; and
related jewelry products that may be introduced through the website.

5.3 Customer Service Topics

Customers may contact us regarding:

order status;
order questions;
shipping;
delivery problems;
damaged merchandise;
defective merchandise;
incorrect merchandise;
return requests;
refund questions;
exchange requests;
product information;
account-related matters;
privacy questions;
website concerns; and
other legitimate customer-service matters.

5.4 Recommended Email Subject Lines

For faster routing, customers may use:

Order:
Order Inquiry – [Order Number]

Return:
Return Request – [Order Number]

Refund:
Refund Inquiry – [Order Number]

Shipping:
Shipping Inquiry – [Order Number]

Damaged Item:
Damaged Item – [Order Number]

Privacy:
Privacy Request

5.5 Information to Include

When contacting customer service about an order, please include as much relevant information as reasonably available, such as:

full name;
order number;
email used for the order;
product name;
date of purchase;
date of delivery;
description of the issue; and
photographs where appropriate.

Customers should avoid sending unnecessary sensitive information by email.

5.6 Returns

The return address is:

H&G FACILITIES USA CORP
5630 NW 61ST ST APT 1315
COCONUT CREEK, FL 33073
USA

Customers should review the Return and Refund Policy before mailing merchandise.

Where return authorization or special instructions are necessary, customers should contact us before sending the package.

5.7 Privacy Contact

Privacy-related questions or requests may be submitted to:

[email protected]

Use the subject:

Privacy Request

We may request information reasonably necessary to verify the identity or authority of the person submitting a privacy request.

5.8 Legal Notices

Legal notices or formal correspondence relating to the website may be directed to: