Shipping policy
SilkDrapeCo understands that purchasing jewelry online should be simple from checkout through delivery. This Shipping Policy explains our shipping charges, processing periods, delivery expectations, tracking procedures, and steps to take when a package encounters a problem.
4.1 Shipping Charges
Our standard shipping structure is:
| Order Merchandise Subtotal | Shipping Charge |
|---|---|
| $10.00 or more | Free |
| Less than $10.00 | $5.99 |
The shipping threshold is based on the applicable merchandise subtotal unless otherwise stated at checkout.
Taxes or other charges, where applicable, are separate from the standard shipping charge.
4.2 Order Processing
Most orders are prepared for shipment within approximately:
1–3 business days
Processing time begins after successful payment authorization and order acceptance.
Processing may take longer during:
- holidays;
- promotional events;
- unusually high order volumes;
- inventory reconciliation;
- payment verification;
- severe weather;
- carrier disruptions; or
- other circumstances beyond reasonable operational control.
4.3 Transit Time
After dispatch, standard transit is generally estimated at:
5–10 business days
Transit time begins after the order has been handed to the applicable carrier.
The total time from checkout to delivery may therefore include both:
1–3 business days of processing + approximately 5–10 business days of transit.
These are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
4.4 Tracking Information
Where tracking is available, tracking information may be provided after an order has been dispatched.
A tracking number may initially show limited movement while the carrier scans and processes the shipment.
Customers should allow reasonable time for carrier systems to update.
4.5 Delivery Address
Customers are responsible for providing an accurate shipping address during checkout.
We are not responsible for delays, misdelivery, or additional costs caused by:
- incorrect addresses;
- incomplete addresses;
- missing apartment or unit information;
- incorrect ZIP codes;
- incorrect recipient names; or
- failure to update an address before dispatch.
If you discover an address error immediately after placing an order, contact:
We will attempt to assist, but address changes cannot be guaranteed after fulfillment begins.
4.6 Delivery Delays
Shipping carriers may experience delays caused by:
- severe weather;
- transportation disruptions;
- holidays;
- carrier staffing;
- customs or governmental procedures;
- incorrect address information;
- regional emergencies;
- package volume;
- mechanical problems; or
- circumstances outside our reasonable control.
A carrier delay does not automatically mean the merchandise has been lost.
4.7 Lost or Missing Packages
If tracking indicates delivery but you cannot locate the package, customers should first:
- Check the delivery location;
- Check with household members;
- Check with building management or neighbors where appropriate;
- Review carrier delivery details; and
- Contact the carrier if necessary.
If the package remains missing, contact us at:
with the order number and relevant tracking information.
We may cooperate with the carrier in investigating the shipment.
4.8 Damaged Packages
If jewelry arrives with visible shipping damage, customers should take photographs of:
- the outer package;
- shipping label;
- internal packaging;
- jewelry;
- damaged components; and
- any other evidence that helps document the condition.
Contact us as soon as reasonably possible.
4.9 Incorrect Products
If you receive a product that does not match your order, please contact us before wearing or modifying the item.
Provide:
- order number;
- product received;
- product ordered;
- photographs; and
- a description of the discrepancy.
We will review the matter and provide appropriate instructions.
4.10 International or Restricted Destinations
Shipping availability may vary by destination.
Where particular destinations are unavailable, restricted, or subject to special requirements, the applicable limitations may be displayed during checkout or communicated before fulfillment.
Customers are responsible for providing accurate destination information.
4.11 Split Shipments
If an order contains multiple products, products may, where operationally necessary, be shipped separately.
Customers will not necessarily receive all products in the same package.
4.12 Shipping and Returns
Shipping terms do not replace the Return and Refund Policy.
If a customer returns an item, the allocation of return shipping costs depends on the reason for the return and the circumstances described in the Return and Refund Policy.
4.13 Contact for Shipping Issues
For shipping questions, contact:
Suggested subject:
Shipping Inquiry – [Order Number]