Refund policy

At SilkDrapeCo, we want every jewelry purchase to arrive ready to become part of your everyday style, whether it is a delicate necklace layered with other pieces, a bracelet chosen for a special occasion, or an anklet selected to complement a relaxed summer look.

Because jewelry is a personal-use product that can be affected by wear, contact with skin, cosmetics, moisture, perfume, and other substances, our return process is designed to protect both our customers and the condition of returned merchandise.

This Return and Refund Policy explains when eligible merchandise may be returned, how refunds are processed, what conditions apply to jewelry items, and how customers can contact us regarding a return.

1.1 Standard Return Period

Unless a specific product listing states otherwise, customers may request a return within 30 calendar days after delivery.

The 30-day period begins on the date the applicable order is shown as delivered by the applicable shipping carrier.

A return request submitted after the applicable 30-day period may be declined unless:

  • the item arrived damaged;
  • the item is materially defective;
  • the wrong product was sent;
  • the item was materially different from the product description; or
  • another legal requirement requires a different treatment.

Customers should contact us as soon as a problem is discovered rather than waiting until the end of the return period.

1.2 Conditions for an Eligible Jewelry Return

For a standard change-of-mind return, the jewelry should be returned in substantially the same condition in which it was received.

To help maintain eligibility, returned jewelry should:

  • be unworn or only minimally handled for inspection;
  • remain free from visible signs of use;
  • not have been intentionally altered, resized, cut, bent, engraved, repaired, or modified;
  • not have been exposed to unnecessary chemicals or corrosive substances;
  • include applicable chains, clasps, charms, connectors, packaging, tags, or accessories supplied with the product;
  • be reasonably clean and suitable for resale;
  • not show scratches, deformation, discoloration, broken clasps, stretched components, or other signs of customer use; and
  • be securely packaged to reduce the risk of damage during return transportation.

For hygiene and product-condition reasons, jewelry that has been worn extensively may not qualify for a standard change-of-mind return.

1.3 Jewelry-Specific Return Considerations

Jewelry can be more susceptible to cosmetic changes than many household products. Contact with perfume, hairspray, lotions, sunscreen, cosmetics, perspiration, salt water, chlorine, cleaning chemicals, and other substances can affect the appearance or finish of jewelry.

Accordingly, ordinary changes resulting from customer wear or improper care are generally not treated as manufacturing defects.

Examples may include:

  • surface scratching caused by ordinary use;
  • discoloration resulting from exposure to perfume or chemicals;
  • tarnishing caused by moisture or environmental conditions;
  • damage caused by pulling, twisting, snagging, or excessive force;
  • stretched or broken chains caused by customer handling;
  • bent clasps or connectors caused by improper use;
  • damage caused by sleeping, exercising, bathing, or swimming while wearing the item;
  • damage caused by contact with household chemicals or cleaning products; or
  • loss of an individual jewelry component after the item has been worn.

Customers should follow any care instructions provided with the particular product.

1.4 Damaged, Defective, or Incorrect Items

If an item arrives damaged, materially defective, or different from what was ordered, please contact us promptly.

For the most efficient resolution, we recommend reporting the issue within 7 calendar days after delivery.

Please email:

[email protected]

with:

  • the order number;
  • the purchaser's name;
  • a description of the problem;
  • photographs of the jewelry;
  • photographs of the packaging if the item arrived damaged; and
  • any other information reasonably necessary to evaluate the issue.

Examples of potentially qualifying problems include:

  • a broken component upon arrival;
  • a clasp that is defective when first inspected;
  • a materially damaged chain received before use;
  • a product materially different from the item ordered; or
  • another condition indicating a fulfillment or manufacturing problem that existed when the product was delivered.

We may request photographs before authorizing a return.

1.5 Customer-Caused Damage

A product may not qualify as defective when the condition resulted from customer use, accidental damage, improper storage, improper cleaning, modification, or ordinary wear.

This includes damage resulting from:

  • pulling or stretching a chain;
  • catching jewelry on clothing or objects;
  • sleeping while wearing the product;
  • exercising while wearing the product;
  • swimming or bathing while wearing the product;
  • exposure to chlorine or salt water;
  • exposure to perfume, cosmetics, lotions, or hairspray;
  • use of inappropriate cleaning solutions;
  • attempting to repair the item;
  • cutting or resizing a chain;
  • bending or forcing a clasp;
  • attaching unauthorized accessories; or
  • failure to follow reasonable product-care instructions.

1.6 How to Request a Return

To begin a return, email:

[email protected]

Please use the subject line:

Return Request – [Order Number]

Your message should contain:

  1. Full name;
  2. Order number;
  3. Product name;
  4. Date of delivery;
  5. Reason for the requested return;
  6. Photographs where appropriate; and
  7. Preferred resolution, such as refund or exchange.

Do not automatically send merchandise to the return address before receiving return instructions when instructions are reasonably necessary. Unauthorized returns may experience processing delays.

1.7 Return Shipping Costs

For a voluntary return based on preference, including:

  • changed mind;
  • incorrect selection;
  • ordering the wrong style;
  • ordering the wrong size where the item was correctly supplied;
  • no longer wanting the product; or
  • similar non-defect reasons,

the customer is generally responsible for the cost of return shipping.

If the return results from our confirmed error, such as shipment of the wrong item, or from a confirmed product defect or damage existing upon delivery, we will provide reasonable instructions regarding the return and may cover reasonable return shipping costs where appropriate.

1.8 Refund Processing

Once an eligible return reaches us, the returned merchandise may be inspected to determine whether it satisfies the applicable return conditions.

Approved refunds are generally initiated within 5–10 business days after the returned merchandise has been received and reviewed.

After a refund is initiated, the time required for the funds to appear in the customer's account may depend on:

  • the payment method;
  • the issuing bank;
  • the card network;
  • the payment processor; and
  • normal financial-institution processing schedules.

We do not control the processing time imposed by a customer's bank or payment provider.

1.9 Original Shipping Charges

Where applicable, original shipping charges may be treated separately from the merchandise price.

For eligible returns caused by a confirmed fulfillment error or qualifying defect, any refund treatment for original shipping charges will be determined according to the circumstances and applicable law.

For voluntary returns, shipping charges are generally non-refundable unless otherwise required by law or expressly stated at the time of purchase.

1.10 Exchanges

If a customer would prefer an exchange instead of a refund, please state that preference in the return request.

Exchanges are subject to:

  • product availability;
  • the condition of the returned merchandise;
  • applicable return eligibility requirements; and
  • any difference in product price.

If the requested replacement is unavailable, we may offer a refund or another reasonable resolution.

1.11 Order Cancellation

Customers who wish to cancel an order should contact us as quickly as possible at:

[email protected]

Cancellation requests cannot always be guaranteed after an order has entered processing, packaging, or shipment.

If an order has already been shipped, the customer may need to follow the applicable return procedure.

1.12 Lost Returns

Customers are responsible for properly packaging returned merchandise and obtaining reasonable proof of shipment when return shipping is their responsibility.

If a return shipment is lost before reaching us, we may request tracking information or other proof of shipment before determining the appropriate resolution.

1.13 Fraudulent or Abusive Return Activity

We reserve the right to investigate unusual, fraudulent, or abusive return activity, including patterns involving:

  • repeated claims of non-delivery that conflict with available information;
  • repeated returns of visibly worn merchandise;
  • intentional damage;
  • substitution of different merchandise;
  • fraudulent tracking information;
  • unauthorized chargeback activity; or
  • other conduct reasonably suggesting misuse of the return system.

Nothing in this section is intended to restrict any rights provided by applicable law.

1.14 Consumer Rights

This Policy is intended to establish reasonable commercial procedures and does not eliminate rights that cannot legally be waived.

SilkDrapeCo seeks to conduct its business consistently with applicable Florida consumer-protection requirements, including the Florida Deceptive and Unfair Trade Practices Act where applicable.