Privacy policy

H&G FACILITIES USA CORP, operating the SilkDrapeCo website at https://www.silkdrapeco.store/, respects the privacy of visitors and customers.

This Privacy Policy describes the categories of information that may be collected through our website, why that information may be used, circumstances in which information may be shared, and the choices that may be available to customers.

We aim to collect information that is reasonably necessary to operate an online jewelry store, process orders, communicate with customers, provide customer service, maintain website security, and comply with applicable legal obligations.

2.1 Information We May Collect

Depending on how you interact with our website, we may collect:

Identity and Contact Information

This may include:

  • name;
  • email address;
  • shipping address;
  • billing address;
  • telephone number if voluntarily supplied;
  • account information; and
  • customer-service correspondence.

Order Information

When you purchase jewelry, we may collect information relating to:

  • products ordered;
  • order number;
  • purchase amount;
  • shipping information;
  • delivery status;
  • return requests;
  • refund information;
  • exchange requests; and
  • communications relating to an order.

Payment Information

Payment transactions may be processed through third-party payment providers.

We may receive payment-related information necessary to confirm and administer a transaction, but payment credentials may be processed directly by the applicable payment provider rather than stored by us in full.

Technical Information

When you browse our website, certain technical information may be automatically collected, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • approximate geographic information derived from technical data;
  • referring website;
  • pages visited;
  • time spent on pages;
  • interaction information;
  • error information; and
  • security-related information.

2.2 Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality.

These technologies may help us:

  • maintain shopping-cart functionality;
  • remember certain preferences;
  • support account or checkout functions;
  • maintain security;
  • understand website usage;
  • measure website performance;
  • improve navigation; and
  • evaluate marketing performance where applicable.

Depending on the technology used, certain third parties may also place cookies or similar technologies on the website.

Customers may be able to control cookies through browser settings. Disabling certain cookies may affect website functionality.

2.3 How We Use Personal Information

We may use collected information to:

  • process and fulfill orders;
  • arrange delivery;
  • provide customer service;
  • respond to questions;
  • administer returns and refunds;
  • communicate about orders;
  • maintain customer accounts;
  • prevent fraud;
  • detect suspicious transactions;
  • protect website and payment security;
  • troubleshoot technical problems;
  • improve website functionality;
  • understand customer interactions;
  • maintain business records;
  • comply with applicable legal requirements;
  • respond to lawful requests from governmental authorities;
  • enforce our policies; and
  • protect our rights, property, customers, and business operations.

2.4 Jewelry Order Administration

Because SilkDrapeCo sells necklaces, bracelets, and anklets, order information may be used to identify:

  • the particular jewelry purchased;
  • shipment status;
  • applicable return period;
  • customer communications concerning product condition;
  • exchange or refund status; and
  • prior communications needed to resolve an order issue.

This allows customer-service personnel to provide more accurate assistance.

2.5 Sharing Information with Service Providers

We may disclose information to service providers that help us operate the website and fulfill customer transactions.

These providers may include categories such as:

  • website hosting providers;
  • e-commerce service providers;
  • payment processors;
  • shipping carriers;
  • fulfillment providers;
  • customer-support platforms;
  • email-service providers;
  • analytics providers;
  • cybersecurity providers;
  • fraud-prevention services;
  • information-technology providers; and
  • professional advisers.

Service providers generally receive information necessary to perform their services rather than unrestricted access to all customer information.

2.6 Business Transactions

If our business or some portion of our assets is involved in:

  • a merger;
  • acquisition;
  • financing;
  • restructuring;
  • sale;
  • reorganization; or
  • similar transaction,

customer information may be transferred as part of that transaction, subject to applicable legal requirements.

2.7 Legal and Security Disclosures

We may disclose information when reasonably necessary to:

  • comply with applicable law;
  • respond to lawful legal process;
  • comply with governmental requests;
  • investigate suspected fraud;
  • protect website security;
  • enforce contractual rights;
  • investigate suspected misuse;
  • protect customers or other persons; or
  • establish, exercise, or defend legal claims.

2.8 Data Security

We take reasonable administrative, technical, and physical measures appropriate to the nature of the information we maintain.

Florida law includes specific requirements concerning the security of confidential personal information under Fla. Stat. §501.171.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.

2.9 Florida Privacy Framework

Florida's current Chapter 501, Part V establishes a Data Privacy and Security framework addressing subjects including applicability, consumer rights, controller duties, privacy notices, processors, and data-security obligations.

Where that framework applies to SilkDrapeCo and the particular processing activity, we intend to administer personal-data practices consistent with applicable requirements.

The applicability of particular provisions may depend on statutory thresholds, exemptions, the nature of the business, and the type and volume of personal data processed.

2.10 Privacy Rights and Requests

Depending on applicable law and eligibility, consumers may have rights concerning their personal information.

Requests may relate to matters such as:

  • access;
  • correction;
  • deletion;
  • information about processing;
  • applicable opt-out rights; or
  • other legally available privacy rights.

To submit a privacy-related inquiry, email:

[email protected]

Suggested subject line:

Privacy Request

We may need sufficient information to verify the request and protect against unauthorized access.

2.11 Marketing Communications

If we send promotional communications, customers may be able to unsubscribe using the applicable unsubscribe mechanism or by contacting us.

Unsubscribing from marketing communications does not necessarily stop transactional messages relating to:

  • orders;
  • payments;
  • shipping;
  • returns;
  • security;
  • account administration; or
  • other necessary service communications.

2.12 Data Retention

We may retain information for as long as reasonably necessary for:

  • transaction administration;
  • customer service;
  • accounting;
  • tax purposes;
  • fraud prevention;
  • dispute resolution;
  • legal compliance;
  • enforcement of agreements; and
  • legitimate business purposes.

When information is no longer reasonably necessary, it may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable law.

2.13 Children's Information

Our website is intended for a general consumer audience and is not designed to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information was collected from a child in circumstances where applicable law requires a different treatment, we will take reasonable steps consistent with the law.

2.14 Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, legal requirements, or services change.

Where applicable Florida law requires a privacy notice to be maintained and updated, we will take reasonable steps to maintain a clear and accessible notice. Florida's current statute specifically addresses privacy-notice content and updates.

The updated version will be posted on the website with a revised effective date.